After interviewing several property managers in Puerto Vallarta I became a client of Palmera Vacatons in May, 2014. Armando, Roberto and the rest of their colleagues have done a fantastic job of both looking after our condo and our guests. They communicate issues before they become major problems and have kept me up to date on the bills, providing an accurate accounting for me. When I do get to visit I can relax knowing that our condo has been well cared for.
It is not easy managing a series of temperamental renters and a demanding owner but the team has consistently stepped up to the challenge.
Many of my renters have complemented the Palmera team in their emails and written reviews, appearing on vrbo and airbnb.
Palmera consistently meets our guests at arrival and departure, report all problems to me in a timely fashion. They professionally email every guest at the time of booking, introducing themselves and offering concierge service, a very impressive feature for renters. They replace bottled water, schedule cleanings and handle all my maintenance issues as they arise.
I have been proud to refer Palmera Vacations to other owners wouldn't hesitate to recommend them to anyone looking for peace of mind.
San Francisco, USA